Shipping Policy

SHIPPING POLICIES

Orders placed on houseofpremier.com are processed Monday–Friday and shipped within 7 business days, which excludes the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information. Please allow up to 14 business days to receive your order.

LOCATIONS

House of Premier ships to the 48 contiguous United States and all International Orders via FedEx. We do not ship to PO Boxes.

METHODS

House of Premier ships all orders domestically via USPS. Estimated delivery is to be used as a guide only. Delivery times may vary depending on location and other third party factors beyond our control. Multiple orders may or may not be placed into a single shipment.

CHARGES

Standard shipping rates range in price based on real-time USPS rates. All order balances and rates are in U.S. dollars. All domestic orders over $400+ will be shipped with signature confirmation.

TRACKING

Once we ship your order, you will receive a shipment confirmation email with your tracking number. You may use that tracking number to monitor your order's transit.

LOST OR DAMAGED SHIPMENTS

A confirmation email is sent once your order is shipped which includes the order details and tracking number. We are not responsible for damaged packaging, this includes but is not limited to shoe boxes and/or item bags. We are not responsible for lost or stolen packages by the shipping carrier. We cannot offer refunds on lost or stolen packages. We do not work for the shipping carriers nor are affiliated to shipping carrier companies. Please contact the shipping carrier with your tracking information and inquires for any mailing questions or concerns.

IN-STORE PICKUP

Please wait for a Ready For Pickup email notification to be sent before picking up. Any orders not picked up within 14 days will be cancelled and issued store credit as per our return policy. A valid form of ID along with your order confirmation will be required to release all orders.